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HOW
DO I...
OBTAIN TELEPHONE ADVICE?
If you need to speak to a doctor,
the best times to phone are between 8.30 - 10.00am and 2.00 - 3.00pm.
The practice nurse is available 9.00am - 12.30pm and 2.00 - 5.00pm.
HOW
DO I...
OBTAIN
A HOME VISIT?
Please
make every effort to attend the surgery if possible. If you feel unable to attend
the surgery, please let us know by contacting the surgery before 10.00am
if possible. The receptionist
will take brief details. A doctor may then speak to you to give advice
on immediate treatment and/or to ask for more details, and thereby decide
on appropriate management. Please do not abuse this service: it is reserved
for housebound patients and in cases of medical emergency.
HOW
DO I...
OBTAIN
TEST RESULTS?
Results
of blood and urine tests are available by phoning the dedicated RESULTS
LINE Monday to Friday 12 noon - 1.00pm. Tel: 028 9069 4946.
The results of these tests are entered on the practice computer system and an
appropriate message is left by the doctor for the patient. Patients
are expected to telephone for the result of tests. Please do this even
if you are seeing the doctor again shortly and you would normally be happy to
wait for your results until then. This will help us greatly to reduce unnecessary
administration. To ensure confidentiality, results will only be given to the
patient to whom the result relates. Results for children (under 18) may be given
to a parent or guardian.
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