NORTH PARADE MEDICAL CENTRE

For urgent medical treatment or advice when the surgery is closed during a Bank Holiday, please telephone Out Of Hours on 028 9079 6220

Please ensure you order your repeat prescription in good time to ensure you do not run out of your medicines when the surgery is closed.

Thanks!

_{Services at present}

_{GP Consultations – call each morning from 8.30am and up to 10.30am to request a telephone call back (From 8.00am via Patient Access – contact a receptionist to register)}

_{Asthma/Diabetes/COPD – initial telephone review with practice nurse/pharmacist – request with reception}

_{INR – normal service – please check with reception/nurse}

_{Treatment Room – essential bloods/dressings only – by appointment only – following direction by GP}

_{Minor Surgery – following telephone consultation with GP}

_{Ear Syringing  – not available – patients will have to consider private providers}

_{24 Hr Blood Pressure – not available at present}

_{24 Hr ECG – not available at present}

_{Baby Clinic Vaccinations – ongoing – by appointment only}

_{Baby Clinic GP appointments – please call surgery in advance to request}

_{Community Midwife appointments – Contact Finaghy Health Centre – 028 9504 2650}

_{Prescriptions – patients are asked to nominate a local chemist to collect prescriptions. Any urgent on the day items will be telephoned/faxed (with the exception of controlled drugs) to the nominated chemist. Please check with your chemist that they collect from the practice or arrange for delivery to your nominated chemist. This may require patients sending in stamped addressed envelopes.}

_{Patient Letters/Sick lines – all documents that patients require are being sent via secure text service}

From Monday 21st October 2019 the practice has been operating an Appointment System to help meet patient demand.

If you need medical advice please phone the surgery on 028 9064 7158 between 8.30am and up to 10.30am. A GP will phone you back and agree with you how best to manage your condition.

You will be required to give a brief description of the reason for the call to the receptionist.

You can also request a call-back online via Patient Access.  Please speak to a receptionist if not already registered for this service.

There will be no telephone triage from 12 or 3.30 and no routine bookable appointments from 21st October 2019.

We thank you for your co-operation.

***Repeat Line Number 028 9694 4000***

In line with the new General Data Protection Regulation we have updated our Privacy Notice. Please see below:

North Parade Medical Centre Privacy Notice

Your information, privacy and the Law – How we use your medical records

The use and sharing of personal information forms an essential part of the provision of health and care, benefiting individual patients, often necessary for the effective functioning of health and social services and sometimes necessary in the public interest. Nevertheless your doctor has a strong legal and ethical duty to protect patient information and all information you share with your doctor is kept confidential.

• This practice is committed to observing the laws on data protection and confidentiality concerning your medical record and all uses and sharing of your information.
• We share information about you with health professionals who are involved in providing you with care and treatment. This is on a need to know basis and, normally, event by event.
• Some of your health information (including your name, address, allergies and medications) is automatically copied to the Northern Ireland Electronic Care Record.

• Some information about you is shared with national screening campaigns such as Flu and Diabetes eye screening.
• Information about you in non-identifiable form is used to manage the NHS and make payments.
• Information about you in non-identifiable form is used to check the quality of care provided by the NHS.
• Information about you in non-identifiable form may be used for medical research. Where identifiable information may be required we will first seek you consent.

• We will share information when the law requires us to do, for instance when we are inspected or reporting certain illnesses or safeguarding vulnerable people.

For more information please ask to speak to the Practice Manager.

Patient Survey – Feedback

We recently carried out a Patient Survey within the Practice and we would like to thank those that participated. Overall Patients have indicated that they are happy with the Practice and we are thankful for all the great comments that we received. As part of the survey we also asked for Patients to make comments on the Practice in general and we received some excellent feedback.

We have taken your comments on board and are introducing some changes outlined below. Our entire team have been involved in the development of the New Procedures and we ask that you support us in the roll out of these. We thank you all in advance for your co-operation.

Changes to our Processes

Automated Kiosk – Self Check In

We will no longer check Patients in at the front desk and ask that you use the Automated Kiosk. Staff will prompt you to use the Kiosk and ask for your cooperation. If there is an issue with you checking in at the Kiosk please join the queue on that occasion and a member of staff will be happy to assist.

By reducing the number of Patients waiting at the front desk to check in we can deal with Patients booking appointments and collecting scripts in a timelier manner.

The Kiosk is located in the main Reception Waiting Area

Using the Kiosk – Enter your Date of Birth – Day/Month/Year and first initial of your surname

Obtaining Test Results

You can now obtain your test results by phoning the main Reception number on 028 9064 7158 during the following times:

• 10am – 12pm      

• 2pm – 3.30pm
• 4pm – 6pm

Please note that if you call outside of these times you will be asked to call back

**From June 1^st 2018 the dedicated Results line number from 12pm-1pm will no longer be in operation ** 

Requesting and Collecting Prescriptions

Repeat Prescription Requests

***With effect from 1^st June 2018, for quality and safety purposes Reception staff will not be permitted to accept requests for Repeat Medication over the main telephone line. ***

Please ensure that you know the name and the dosage of the medication when ordering. Any discrepancy may mean a delay in issuing your Prescription.

Repeat Prescriptions can be ordered in one of the following ways:

1. Online via Patient Access (Practice preferred method – please speak to a receptionist to register for online services or if you do not remember your login details).
2. Telephone via our dedicated Repeat Line Messaging Service- please telephone 028 9064 7000 8.00am – 9.00pm Monday – Thursday, 8.00am – 6.00pm Friday.
3. Post Box – located in the Front Porch. Use the right-hand side of your previous prescription – tick the items that you require (if your prescription goes to a pharmacy please ask them for this when picking up your script). Please leave in the Medication Post Box located in the Front Porch or alternatively post into surgery. If you wish for your script to be posted to you please send in a Stamped Addressed Envelope. The Post Box will not be available at weekends.

Collecting your Prescription

We will no longer confirm if Prescriptions are ready by Telephone – our Receptionists are not permitted to give this information out over the phone.

Please allow two working days after 4.30pm before presenting at the Front Desk to collect your Prescription. (For online requests, please take into consideration that these will take longer to process over a weekend, therefore please allow one full working day for online requests).

If you cannot collect your prescription, a representative, who is over 16 may collect it for you.

If you want your pharmacist to collect your prescription, you must confirm this with one of the receptionists. Remember that pharmacists cannot supply medicines without a prescription, so when ordering, please leave enough time for the pharmacist to collect your prescriptions and dispense your medicines.

Prescriptions from Doctor Telephone Calls

Prescriptions that are issued after speaking to a Doctor via a Telephone Call will be ready for collection after 4.30pm that day.

Computer System Upgrade

We are upgrading our Computer System. Please note the following in relation to our services

Please be patient with Staff during this transitional period

All incoming and outgoing telephone calls are recorded on all telephone lines for quality purposes.